Great news! A few weeks ago I wrote a summary of my complaints to the American Society of Travel Agents (ASTA). Intrepid is a member of this organization. ASTA's mission is "to facilitate the business of selling travel through effective representation, shared knowledge and the enhancement of professionalism." An important service of this mission is the mediation between consumers with complaints and members of ASTA.
Intrepid quickly responded to my written complaint to ASTA. They did not wait for mediation. They offered a cash settlement of acceptable terms.
This outcome resolves most of my personal issues with Intrepid. It is too bad that so much leverage had to be used to achieve this adjustment. If Intrepid had simply apologized, acknowledged their mistakes and offered a discount on a future trip, I would have been satisfied with much less, and would have remained a loyal customer.
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