Great news! A few weeks ago I wrote a summary of my complaints to the American Society of Travel Agents (ASTA). Intrepid is a member of this organization. ASTA's mission is "to facilitate the business of selling travel through effective representation, shared knowledge and the enhancement of professionalism." An important service of this mission is the mediation between consumers with complaints and members of ASTA.
Intrepid quickly responded to my written complaint to ASTA. They did not wait for mediation. They offered a cash settlement of acceptable terms.
This outcome resolves most of my personal issues with Intrepid. It is too bad that so much leverage had to be used to achieve this adjustment. If Intrepid had simply apologized, acknowledged their mistakes and offered a discount on a future trip, I would have been satisfied with much less, and would have remained a loyal customer.
Thursday, February 28, 2008
Tuesday, January 8, 2008
Pictures are now online for our India Adventure
Since finishing our trip to India, we have been home in Portland for 6 weeks. Here it is winter, sometimes cold, grey, and as soggy as the Pacific Northwest gets in order to maintain it's image. No longer do we wear shorts and enjoy cold showers on hot days as we did so often in India. Now we wear multiple layers to stay warm outside, and inside where we keep the house 60-65 degrees (15 - 18 C). Some days, like today, are cold, dry, and sometimes sunny - very nice. Great for a walk or bike ride.
It has taken all these weeks to get my photos organized, then sorted down to a manageable amount for online viewing. During this time I had a computer failure that added to the mess. Finally, they are ready to share.
You can view them at this site: http://picasaweb.google.com/indiaadventure2007
The web page sorts the albums chronologically with the oldest last, at the bottom of the page. In order to view the albums in proper order, go to the bottom and head up.
The most interesting albums are Delhi, Pushkar, Agra, and Pondicherry, but perhaps you might enjoy looking at a few pictures from each.
--
Michael & Susan Kuhn
Pictures: picasaweb.google.com/indiaadventure2007
Trip blog: www.indiaadventure2007.blogspot.com
It has taken all these weeks to get my photos organized, then sorted down to a manageable amount for online viewing. During this time I had a computer failure that added to the mess. Finally, they are ready to share.
You can view them at this site: http://picasaweb.google.com/indiaadventure2007
The web page sorts the albums chronologically with the oldest last, at the bottom of the page. In order to view the albums in proper order, go to the bottom and head up.
The most interesting albums are Delhi, Pushkar, Agra, and Pondicherry, but perhaps you might enjoy looking at a few pictures from each.
--
Michael & Susan Kuhn
Pictures: picasaweb.google.com/indiaadventure2007
Trip blog: www.indiaadventure2007.blogspot.com
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